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NJPSA/FEA Employment Openings and Opportunities

 

 

 

Coordinator of Technology & Data Analysis

Job Description

Under the direction of the NJPSA Director of Information Technology, the Coordinator of Technology & Data Analysis is responsible for various projects and support of software applications for NJPSA customers and staff. This staff member will be responsible for leveraging data and processing information to ensure the smooth running of IT projects while solving business problems. The Coordinator of Technology & Data Analysis is responsible for: (1) reviewing procedures, processes and efficiencies; (2) documenting and identifying improvements; and (3) collaborating with the Director of Information Technology to facilitate dissemination across the organization.

This is a hybrid position and requires in office presence at least 3 times per a week (subject to change).

Duties & Responsibilities

  • Determines the most appropriate analytical approaches, computing techniques and data sources to translate business requirements into information delivery. Provides critical feedback and recommendations for process improvements with emphasis on reusability, automation and reconciliation.
  • Assists employees in solving routing system software, hardware and procedure problems.
  • Assists with periodic testing and implementation of contingency plans, as well as maintains a current understanding of industry standards, trends, and best practices, for systems troubleshooting and growth
  • Understands all available reporting tools, creates reports that enable improved operation visibility and performance
  • Develops deep knowledge of NJPSA/FEA systems in order to drive and support continuous improvement efforts
  • Continuously reviews operations setup and drives improvement via enhancements and functionality deployments
  • Assists the Coordinator of Technology and Online Learning with LMS administration, including but not limited to LEGAL ONE, in the areas of course creation and reporting. 
  • Review and interpret ongoing business data requirements.
  • Work with the Salesforce Administrator to begin modeling the NJPSA/FEA data warehouse and identify partner(s) to assist in its construction and development.
  • Uses knowledge of business objectives, strategies, and needs to identify opportunities where data can be leveraged to achieve the desired business benefits.
  • Communicates complex information so that it is easy to understand.
  • Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)
  • Assists with all Level 1 Support
  • Documents support issues and resolutions
  • Develops training materials for NJPSA/FEA staff for non-Salesforce applications
  • Coordinates the content, design and layout of the NJPSA/FEA website in consultation with the Director of Communications and relevant department heads
  • Meet regularly with NJPSA and FEA department directors  to ensure accuracy of website information 
  • Fulfills all other responsibilities as assigned by the Director of Technology

IT Business Analyst Qualifications/Skills

  • Bachelor’s degree required. 
  • Efficient Microsoft Office (Excel, Word, Power Point), Google Workspace (Gmail, drive, sheets, etc.)
  • Basic network understanding to include Windows 10/11PC, Mac, able to install, configure, troubleshoot and maintain all the software applications and peripheral equipment. Troubleshooting, and problem resolution
  • Working knowledge of Enterprise Level Business Intelligence reporting tools such as SQL, Microsoft Access, Business Objects, and database reporting required.
  • Familiarity using Salesforce
  • Experience gathering data and creating custom reports
  • Four to six years’ experience with computer systems, local area networks, database management systems
  • Experience in conducting problem analysis and implementation.
  • Ability to independently perform all the duties of the position efficiently and effectively
  • Effective internal and external communication skills both verbal and written
  • Attention to detail and follow-through on assigned tasks

Please send resume and cover letter to: Dhecht@njpsa.org     Please put “Coordinator of Technology & Data Analysis” in the subject line.